How much does UK delivery cost and how long does it take?
Standard delivery – Delivery charges are included to UK mainland, however some parts of England, Scotland, Wales, Highlands & Islands, Isle of Wight, Isle of Man,Ireland – North & South, and certain postcodes may incur additional delivery charges.
Please call before ordering if the delivery postcode is listed below. There may be additional shipping costs, depending on products ordered.
AB, CA, CT, DD, DG, EH, FK,G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PO-Isle of Wight, SA, SY, TD, TN, TR
Standard delivery on stock items is usually within 3 to 5 working days.
Next Day delivery – Available on request, additional charges will be applied. Contact us for further details
Note: Due to the vast range of products offered by Xoli, delivery lead times may vary from manufacturer to manufacturer. Contact us for further details.
Can I have a guaranteed AM next day delivery?
Yes, Providing the goods are in stock, or the manufacturers have goods available.
AM next day delivery service is available if orders placed by 2pm – email firstname.lastname@example.org or phone us on 0800 612 6401.
Additional charges will be applied for this service.
Are you able to deliver outside of the UK?
Our standard delivery applies to UK mainland only. Arrangements can be made for deliveries to UK islands. Additional charges will be applied for this service.
If you have any queries regarding your delivery destination please contact our customer services team on 0800 612 6401 Monday to Friday 7.30am to 5.00 pm or e-mail us on email@example.com.
What are working days?
Working days are classified as Monday to Friday and exclude bank holidays.
How do I know my order has been despatched?
Once we have despatched your order we will e-mail confirmation that it has left us including the delivery number of the order, which you should use when contacting us in the case of any queries.
My order has not arrived
In the unlikely event that your order does not arrive please contact our customer service team on firstname.lastname@example.org or phone us on 0800 6126401 quoting your delivery note number reference.
Please note business hours are Monday – Friday 7.30 am to 5.30 pm.
My order has arrived damaged
If an item has arrived damaged, please contact us within 48 hours of receipt of the order.
If you have an account with us the easiest way to arrange for the goods to be returned is to log into your account and follow the instructions there. If you do not have an account with us please click on the “Guest Returns” link at the bottom of our website and input your details there.
Alternatively, you can e-mail us on: email@example.com or phone us on 0800 612 6401.
I am missing items from my order
Xoli Limited aims to despatch your total order in its entirety in one consignment. In exceptional circumstances we may not be able to do this due to stock availability. In such a situation we will notify you and will let you decide if you want to proceed with the order.
If, when you receive your order, you have not received all of your items, please check the delivery note to confirm it was despatched.
If it is listed on the delivery note please contact us within 48 hours of the delivery on firstname.lastname@example.org or phone us on 0800 612 6401 with the delivery reference number and missing items.
Please refer to our conditions of sale for all other terms and conditions relating to delivery and charges.