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Septic Tank Drainage Repair Claim on Insurance

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Septic Tank Failed! We can help you claim the cost of your drainage or septic tank repairs on your home insurance. It’s easy and you could save a fortune!

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You could save big money if the cost of your drainage system repair or replacement is covered by your home insurance, meaning you’ll only be out of pocket for buildings insurance excess.

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Septic Tank Failed! Many property owners do not realise that the costs to replace or repair household drainage systems are often covered by their existing buildings insurance policy.

It’s not necessary to have specific plumbing and drainage insurance in place.Many property owners do not realise that the costs to replace or repair household drainage systems are often covered by their existing buildings insurance policy.  It’s not necessary to have specific plumbing and drainage insurance in place.

Even for those property owners who realise that they may be covered, the thought of registering and negotiating a claim with an insurer can be a daunting prospect.  What if they turn the claim down?  What if they have technical questions about how the system works and what has happened to it?

As part of Xoli’s continuing policy of improvement in customer care, we have teamed up with UKDP – the UK’s leading claims management  company, specialising entirely in managing claims for damaged drainage systems (septic tanks, sewage treatment plants and cesspits).  Authorised and regulated by the Financial Conduct Authority, UKDP’s aim is to remove the stress and confusion for property owners – managing everything on their behalf from registering the claim through to meeting insurers and answering any technical queries that might arise.

What is typically covered?
Generally speaking, if your drainage system has been regularly emptied and maintained, and has previously functioned without issue but suddenly appears to have failed – it’s likely that UKDP can help.

The following types of damage to a drainage system are typically covered by buildings insurance policies:

  • Root damage to a soakaway
  • Root damage to connecting  pipework or tanks
  • Cracks or fractures in pipes and tanks affecting their structure
  • Broken dip pipes or t-pipes on outlet
  • Collapsed or damaged baffle
  • Tanks that have moved by ground pressure or flooding• Damage to tanks by vehicle movement

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How does it work?
Call the team at Xoli on 0800 612 6401 if you are experiencing problems with your property’s drainage system, and we will visit to find out more about what’s gone wrong. If there is damage to the system which we feel may be covered by your buildings insurance, we can offer you the option of completing a simple form and questionnaire which would enable UKDP to work on your behalf.

Xoli works closely with UKDP to provide information regarding the damage observed, so that UKDP can present a detailed report to insurers. A member of the UKDP team will be on hand to attend any visits to your property by insurers, and to answer any technical questions which may arise. The UKDP team will liaise with your insurer through to settlement of your claim, and once the claim is agreed, Xoli’s team will be able to book in the agreed works to get your property’s drainage system back to how it should be.

How much does the service cost?
The only cost to you, if your claim is successful, is any excess due on your policy – you should check your policy documents, but this is typically around £50-£150. If your claim is not successful, there is no cost at all. Xoli covers UKDP’s fees as an extra service to our customers.
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Contact Us

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Previous successful claims achieved on Home Insurance Policy

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Damage to septic tank and soakaway

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Claim Settlement achieved:

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Damage to septic tank caused by tree roots

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Claim Settlement achieved:

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Damage caused by vehicle driving over septic tank

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Claim Settlement achieved:

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